Refund Policy
Last updated: 12th March 2026
We want you to be satisfied with your purchase. Please read the following refund policy carefully before placing an order.
Digital Downloads
Due to the nature of digital products, all digital download sales are final.
Once a digital file has been delivered or downloaded, it cannot be returned or refunded.
If you experience any issues accessing your file or believe you received the wrong file, please contact us and we will assist you.
Digital artwork purchased from this website is for personal use only and may not be resold, redistributed, or shared.
Damaged or Incorrect Items
If your physical poster arrives damaged or incorrect, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Clear photos of the damaged item
A photo of the packaging
If the issue is confirmed, we may offer:
A replacement item
A refund where appropriate
Returns
We currently do not accept returns for physical posters unless the item is damaged or incorrect upon arrival.
Because posters are printed and packaged carefully for each order, we are unable to accept returns for change of mind.
Non-Refundable Situations
Refunds or replacements may not be provided in the following situations:
The customer provided an incorrect shipping address
The product was damaged after delivery
Minor colour variations due to screen settings or printing differences
Orders delayed by postal services or customs
Refund Processing
If a refund is approved, it will be processed through the original payment method. Processing times may vary depending on your payment provider.
Contact Us
If you have any questions about this policy or need assistance with an order, please contact us:
Email: contact@stillandfound.com
Website: https://stillandfound.com